About Us

Who We Are

We are an online retail store that stocks all things DW. We have experienced professional drummers at the helm ready to take your calls and answer any questions you may have.  We all love talking all things drums and especially about DW. Our extensive knowledge and stock, allows us to get you your dream kit from top to bottom. We are based out of The Drum Shop in Portland, Maine and decided to have a stronger focus on a specific line of drums. 

Our Mission

Our Mission is to provide the best customer service, knowledge, and products on the market. We have things streamlined from the time you place your order to the time it arrives at your door. But it doesn’t stop there, we are always here for after the sale help including drum head replacement, parts and accessories, service, warranty issues, etc... We love to talk about DW drums and get you into your new dream kit. We enjoy discussing different wood configurations and hardware colors. Also with such an extensive inventory, we always have great new drum sets at discount pricing!

The Product

DW drums are some of the finest drums on the market. Their continued efforts in recreating and improving the drum market never go unnoticed and have set them above everyone else. They make all of their Collectors, Jazz, Classics, Performance series drums and Hardware all in house in Oxnard, CA. With all the cutting edge technology that DW has, their drum making abilities and wait times are improving everyday and takes less time for them to get your order in your hands. They also make more economical options with their Design series and the PDP Pacific lines. Both are fantastic sounding drum sets and we highly recommend them. If you're looking for something a little more high end and custom, we are the place to make that happen. Please feel free to call us at anytime with any questions you may have about DW Drums and we will gladly help you out!




Shipping & Return Policies

To help us to provide the best and most consistent service to all our customers, we ask that you please review the following policies to understand how they pertain to your order. If you have any questions, feel free call us at 207-874-6630

Domestic Shipping

  • Free Shipping offers are only applicable to shipments within the continental United States. If you reside in Alaska, Hawaii, or Puerto Rico, please call us at 207-874-6630 or send an email to thedrumshopmaine@gmail.com for information on additional shipping charges.
  • We ship the vast majority of our domestic orders via UPS Ground. Some shipments - especially those containing small parts, accessories, or apparel - may be sent via USPS depending on the item's size, weight, and destination. Should you require expedited shipping or prefer to use another carrier such as FedEx, please contact us to arrange your shipment.
  • We ship via UPS Ground on Monday through Friday. Most orders placed before 12:00 PM Eastern Time are processed and shipped the same day. In some cases, shipments may take an extra 24 to 48 hours to process. In the event that an ordered item is unavailable (e.g. not in stock, on backorder, out of production, etc), we will notify you immediately to determine what actions are appropriate.
  • No Signature Required: If you wish to require a signature upon delivery, this may incur an additional charge. In either case, if a package is returned to us after multiple attempts to deliver, the original shipping costs will not be refunded, whether you paid for them or not.
  • Most domestic shipments arrive to their destinations within a specific timeframe as set by the applicable carrier. However, many factors may affect shipping times, and we cannot guarantee exact delivery dates or date ranges - once a package leaves our facility, its progress is out of our control. If for any reason a shipment arrives at its destination later than the originally expected timeframe, no refunds are given for any shipping costs, even if the shipment is sent back/returned to us.



International Shipping

  • We accept Visa, Mastercard, Discover, and American Express from a variety of countries outside the United States. We accept PayPal (in US dollars) from customers with verified accounts and confirmed shipping addresses. In some cases, we can also accept bank / wire transfers. Please note that all credit card orders require additional verification and must be manually processed.
  • We use UPS Priority Mail for most international shipments. 


  • Many governments around the world levy some combination of excise tax, value-added tax (VAT), import duties, and other fees on products sent from the United States. We are not responsible for paying these fees, nor do we have any way of estimating how much these charges may total. We do encourage you to check with local regulations prior to purchasing so you know what responsibilities - if any - you have to your government.
  • Most USPS Priority Mail shipments, regardless of the final destination, arrive within 1-3 weeks of shipment. However, in some cases, your order may get "stuck" in Customs for an extended period of time. We are not responsible for any delays caused by Customs processing in your country, and no refunds are given for shipping costs if the shipment arrives later than expected.
  • In the event that a package is damaged on arrival or lost, it is the buyer's responsibility to open an investigation with the shipping courier (e.g. USPS, FedEx) within 2 days of receiving a damaged item, or realizing an item has been lost. These investigations can take several weeks to conclude. We are not able to offer any replacements or refunds until the investigation has been completed.
  • If your country imposes restrictions regarding shipments and returns the item to us, you are responsible for the return shipping cost to us (if any), as well as the return shipping cost back to you. There are no refunds or cancellations.
  • Warranty Information for International Customers: If you need to file a warranty claim for an item you purchased from us, we will be happy to help you through the process, however you will be responsible for paying all shipping charges involved in returning the item to the manufacturer and/or receiving a replacement.



  • Before returning an item, please call us at 207-874-6630 or send an email to thedrumshopmaine@gmail.com
  • We accept returns within 14 days of you receiving a product on all new items.
  • We charge a 6% restocking fee on all new product returns, unless you are exchanging it for an item or items of equal or greater combined value.
  • We reserve the right to impose additional restocking fees on refunds, or to refuse a refund, for items returned after 14 days for any reason.
  • We do NOT accept returns on used, clearance/blowout items, layaways, or special/custom order items, nor when trade-ins are involved in the original sale.


  • If you wish to return an item, you must meet all of the following criteria:
  1. You must include ALL original packaging materials, in the condition in which they were received.
  2. You must include the original invoice / sales receipt and any other paperwork originally included in the package or with the item.
  3. The item(s) must be unused and free of any signs of use, wear, stick marks, smudges, and/or fingerprints. The item will be subject to a 15% restocking fee if we are unable to sell the item in the condition in which it was sold to you. Items such as sticks or heads are not returnable if they show any use.
  • You are responsible for the return shipping costs, and should you opt to return an item, the original shipping amount will be deducted from your total refund, whether you were originally charged for shipping or not. (For example, if you choose to return a $400 snare drum that was shipped to you for free, your credit / refund will likely be $15-30 less than the original purchase price - $385-$370 - reflecting the original cost incurred to ship the drum to you.) This policy applies to all shipments whether they originate from our facility or from a manufacturer's/distributor's facility (known as "drop shipments"). Any refused shipments are subject to the same shipping cost deduction from the credited amount.
  • The Drum Shop  allows a maximum of two returns per customer per year, starting from the date of the first returned item.
  • We ask that you please supply tracking information when returning your item. You are responsible for the item until we receive the item at the address provided below:

    The Drum Shop
    ATTN: Returns
    965 Forest Ave
    Portland, ME